Our Truck Dispatch Agreement, Explained

Our truck dispatch agreement, section by section

We send you the full agreement with your carrier setup documents, so you can read every word before you sign.

1. Our fee

A flat 6% of your weekly gross for dry van, reefer, flatbed and power only, and 8% for box truck and hotshot. Weekly gross is what brokers pay on loads delivered Monday to Sunday: linehaul, fuel surcharge, detention, layover and TONU. Lumper fees and other money you're only reimbursed for don't count.

No upfront, setup or monthly dispatch fees. Your first 3 days of dispatch are free: no fee on any load picked up during those 3 days. See the flat 6% or 8% fee with examples.

2. How the fee is paid

Every Monday we send one invoice listing the prior week's loads and our fee. The fee for each load is due within 3 business days after the later of the invoice date or the date you're paid for that load. You can pay by ACH, Zelle or a secure payment link. If a broker never pays you, you owe us nothing for that load.

Spot a mistake on an invoice? Tell us within 7 days and we'll fix it. There's no late fee, but fees more than 15 days late may pause dispatching until they're paid.

Brokers pay you, or your factoring company, directly. We never receive or hold your load payments.

3. Term and cancellation

There's no long-term contract. Either side can end the relationship with one week's notice by text or email, and you can tell us to stop booking new loads at any time, effective immediately. Loads already booked still get delivered, and their fees are still due.

4. What we do

• Find loads that fit your equipment, lanes and preferences
• Negotiate rates with freight brokers on your behalf
• Check every broker before booking
• Handle broker calls, setup packets and rate confirmations in your name, for loads you've approved
• Plan your week to cut empty miles
• Communicate with brokers, including check calls and appointment changes
• Recover detention, layover and TONU pay from brokers when they're owed
• Help send your paperwork to brokers or your factor

5. What you do

• Keep your MC and USDOT active
• Carry at least $1,000,000 auto liability and $100,000 cargo, and send us a new insurance certificate when it changes
• Operate safely and legally, including hours of service and securement
• Give us accurate information about your truck, equipment and availability
• Approve or decline each load we present
• Deliver the loads you accept, share bills of lading within 24 hours and tell us about delays
• Pay our weekly invoice

6. The fine print, in short

• We're independent businesses. Your drivers aren't our employees, and every load is booked under your authority.
• We work hard for good loads but can't promise a number of loads or a set income. We're not responsible if a broker cancels or doesn't pay, but we'll help you chase it.
• You cover claims from your trucks, drivers, freight and accidents. We cover claims from our own dispatching mistakes, up to the fees you paid us in the last 30 days, and neither side owes the other lost profits. That cap doesn't apply to gross negligence, willful misconduct or fraud.
• We keep your documents and business details private and use them only to set you up with brokers.
• If we ever disagree, we talk it through in good faith for 15 days first. Changes to the agreement must be in writing, and email counts.

What we never do

• Take, hold or redirect your load payments
• Book loads under our own authority. Every load is under your MC.
• Deal directly with shippers. We work only with freight brokers.
• Force a load on you or penalize you for saying no
• Charge upfront, setup or monthly dispatch fees

Those five points are also the clearest way to tell a real dispatcher from a bad one. See the red flags in other dispatch contracts.

How to sign

1. Read the summary on this page and ask us anything that isn't clear.
2. We send the agreement with your carrier setup documents.
3. You review it, sign it, and send it back with your MC, insurance certificate, W-9 and voided check.

Nothing is booked until it's signed, and nothing is charged until a load we booked is delivered.

Questions to ask before you sign any dispatch agreement

Use these with us or with anyone else. Each answer should be in the agreement itself, not just said on the phone. Comparing dispatchers? Here are 12 questions to ask, with good and bad answers.

• What percentage do you charge, and is it on the linehaul or the full rate?
• Do you take anything from fuel surcharge, detention, layover or TONU?
• Who does the broker pay, and how and when do I pay you?
• Whose MC is on every rate confirmation?
• Can I turn down a load without a penalty?
• How do I end the agreement, and what happens to loads already booked?

Our answers are in the sections above. Our terms of service cover how you use this website and our service in general.

Before you sign

Read every section above, and the full agreement when we send it, and ask us about anything that isn't clear. A good dispatch agreement is short enough to read in one sitting. Ready to start? Here's your next step: carrier setup.