Privacy Policy

ProTruckSolutions ("we," "us," or "our") operates protrucksolutions.com. This policy explains what information we collect when you use this site or our dispatch service. It also says how we use it and what choices you have.

Information we collect

When you fill out our contact form or start carrier setup, we collect:

• Your name and contact information (email and phone)
• Your equipment type and MC authority status or number
• Your general operating area or preferred lanes, if you share them with us
• Any other information you choose to include in a message to us

When you become a dispatch customer, we also collect the documents brokers need to set you up. These are your certificate of insurance, your W-9 and your bank details for broker payment, plus the signed dispatch agreement. The W-9 includes your taxpayer ID number (SSN or EIN).

When you visit the site, our web host may record standard technical information in its server logs. This includes your IP address, browser type and the pages you request. We don't currently use an analytics tool.

How we use this information

We use the information you provide to answer your questions and decide whether we can dispatch you. We also use it to set up your carrier account, fill out broker setup packets, book and manage loads, and talk with you about our service. We use technical information to understand how the site is used and improve it.

How we share information

We do not sell your personal information. We share carrier information with freight brokers as a normal part of booking your loads. For example, your insurance certificate and W-9 go in a broker's setup packet.

We also share information with service providers who help us run the site and our business, such as hosting and payment processing providers. Messages sent through our contact form reach us through FormSubmit, an outside form service. It handles them under its own privacy policy. Our website is hosted by Hostinger, which processes site traffic under its own privacy policy.

When you pay our dispatch fee by ACH, Zelle or our secure payment link, the payment is handled by your bank or our payment processor. We don't store your card or bank details on this site. We may also disclose information if the law requires it.

How we contact you

When you send us your details, we contact you by phone or email about dispatch services. We text you only if you tick the optional text box on our form. You can also agree to texts later, by text or in your signed dispatch agreement. Customers who agree to texts get messages about their loads, documents and fee payments.

If you'd rather we stop contacting you about our services, tell us by phone or email and we'll stop. We'll still send messages we need to send about loads in progress or payments owed.

We do not sell or share your mobile number or text-messaging consent with third parties for their marketing. You can reply STOP to any text to stop texts, or HELP for help.

Third-party sites and services

This site links to other websites, such as FMCSA, the IRS and industry sources. Their privacy practices are their own, so check their policies when you visit them. Brokers, factoring companies and our payment processor handle the information we share with them under their own privacy policies.

Cookies and tracking

This site doesn't use cookies, analytics, advertising or tracking tools. Our pages load fonts from Google Fonts, and the homepage loads animation code from jsDelivr. Those services receive your IP address when your browser requests the files. Because we do not track visitors over time or across other websites, we do not respond to Do Not Track browser signals differently.

Data retention

If you contact us but don't become a dispatch customer, we delete your information within 30 business days. If you become a customer, we keep your information while you work with us and for 6 years after the relationship ends. We keep it that long to meet tax, legal and dispute needs, and then delete it.

We delete bank details you gave us for broker setup within 90 days after the relationship ends. The only exception is when we need them to settle an open payment.

Your rights

Wherever you live, you may ask us to tell you what personal information we hold about you, correct it, or delete it. Email info@protrucksolutions.com or call 516-206-0938. We will confirm your identity using the contact details we have on file and respond within 45 days.

We may keep information we are legally required to keep, or need for loads in progress, fees owed, or disputes. We do not sell or share personal information for targeted advertising, and we will not treat you differently for making a request.

Children's privacy

This site is not directed at children under 13, and we do not knowingly collect information from children.

Security

We take reasonable measures to protect the information we collect, but no method of transmission or storage is completely secure. If a data breach affects your information, we will notify you as the law requires.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows the most recent change.

Contact us

Questions about this policy can be sent to info@protrucksolutions.com or by calling 516-206-0938.