Truck Dispatch FAQ

We act as your back office. Our dispatchers find loads that match your equipment and lanes, negotiate rates with brokers, plan your routes, and handle paperwork like rate confirmations and invoicing. You keep driving, we keep the phone and inbox handled.

No. You keep operating under your own MC number the whole time. We are a service you hire, not a carrier you work for.

No. We only dispatch carriers with their own active MC number. If your authority is on the way, reach out now and we'll be ready to book your first load the day it goes active.

You will need:

• Active MC authority
• Certificate of insurance showing your liability and cargo coverage
• W-9 form
• Voided check or bank letter, which brokers ask for in their setup packets so they can pay you directly
• Signed dispatch agreement

We work with carriers from day one of active authority. There is no minimum time in business requirement on our end.

Within one business day, usually the same day.

Your equipment type, MC number if you have one, and a general sense of your preferred operating area helps speed things up.

We charge a flat 6% of your weekly gross for dry van, reefer, flatbed and power only, and 8% for box truck and hotshot. Our dispatch fees guide shows how that compares across the industry.

Yes. No dispatch fee on any load picked up during your first 3 days of dispatch with us. No card and no commitment. After that, it's the flat 6% or 8% of your weekly gross.

Every Monday we send one invoice listing last week's loads and our fee. You pay within 3 business days by ACH, Zelle or a secure payment link, only after you've been paid. The broker pays you, or your factoring company, directly.

Yes. You can stop working with us with one week's notice. There is no long-term contract locking you in, and our Dispatch Agreement page shows exactly what you sign.

Yes, through trusted factoring partners. We can connect you with one, or you can keep using your own.

Yes, you're free to use any factoring company you prefer alongside our dispatch service.

No. This is one of the clearest red flags. Legitimate dispatchers bill after loads they booked are delivered, never before.

No. Non-CDL box trucks under 26,001 pounds GVWR are welcome, unless you haul placarded hazmat. CDL box trucks are also supported.

It depends on weight ratings, not trailer length. You need a Class A CDL when your truck and trailer's combined rating (GCWR) is 26,001 lbs or more and the trailer alone is rated over 10,000 lbs. Most one-ton pickups with a gooseneck cross both lines.

Yes. Your truck can be based anywhere in the lower 48, and we book loads across all of those states. We don't dispatch in Alaska or Hawaii.

Not today. We don't book placarded hazmat freight. Every other load we book is non-hazmat broker freight across the lower 48.

No. A broker connects shippers with carriers and works on behalf of the shipper. A dispatcher works on your behalf as the carrier, finding and booking loads for you under your own authority.

No. We work only with freight brokers, on your behalf and under your own MC. We don't arrange freight for shippers.

No. We dispatch remotely by phone, text and email across the lower 48, so your dispatcher's location doesn't matter. What matters is that they know your lanes and pick up when you call.

Yes. Our dispatch team works in shifts around the clock, weekends included, so if something goes wrong on a load at 2 AM, someone picks up. New carrier setup and paperwork run during office hours, 8 AM to 6 PM Eastern, Monday to Friday.

Yes. You can text your dispatcher as well as call or email. Many drivers text load updates and paperwork photos from the road.

Tell your dispatcher right away. We follow up with the broker on late payments and help you with disputes.